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Shipping + Returns


Shipping + Returns

Online return
If for any reason you wish to return an item, you can start the process by emailing hello@shopverdant.com. Please email your order number and the products that you’d like to return. 

We accept returns within 15 days of the orders arrival. Please ensure that items are unused, undamaged, and wrapped in the original packaging materials.

Shipping costs incurred to and from the customer will be deducted automatically from the total refund. 

Online exchange
We don’t offer direct exchanges online, but we do offer free returns for store credit so you can place a new order for an item in your preferred design. 

To begin the process, email hello@shopverdant.com and request a “product exchange”.   

In-shop exchange
If you live in Kansas City and would like to exchange an item in-person, our shop is open.

Every day 10-7
128 W 18th St., Kansas City, MO 64108.

 

Shipping Details

Which shipping carrier will deliver my package? 
We currently ship all orders using usps, ups or fedex.  

 What is the estimated shipping time for my order?
All orders can be expected to ship within 1-5 day business days.  

How can I track my order?
As soon as your order has shipped you will receive an automatic email with tracking information. Please allow 24-48 hours to scan and update the movement of the package.

What do I do if I entered the wrong shipping address?
If you entered the wrong shipping address when placing your order, please send an email to hello@shopverdant.com as soon as you can. If we receive the new address in time we will have it changed before your order goes out.

My order broke in transit, what should I do?
We work very diligently to wrap all of our orders with care. At times, items do break and we take full responsibility for the damage that happens. If something has broken, please take an image and send it to hello@shopverdant.com. A replacement will be sent out immediately. We accept claims placed within 15 days of the order arrival.

What materials are used for shipment?
We use 100% recyclable materials to package and ship all orders. Your items will be rolled in a corrugated paper wrap, cushioned with paper fill and packaged in a recyclable box. We've put a lot of effort into ensuring all of our materials are recyclable and ask that you honor these efforts by recycling everything once it is in your care.

 

As a small business, it is important for us to uphold these policies for everyone as they can make a large impact on our business. Thank you for understanding!